You have 100 days from the delivery date to request a refund.

Yes. We cover all return costs by providing you with a prepaid return label.

Simply contact us and we will send you the prepaid return label.
Once the package is shipped back, we process your refund within 10 days.

Once your item is received, our team performs a quality inspection within 7 days.
Your refund is then issued to your original payment method within 3 days.
Total timeframe: up to 10 days after we receive your return.

We accept all returns, even if you simply changed your mind.

The product must be in new condition, with its box and invoice included.

If your item arrived damaged or becomes defective, we replace it free of charge within 4 days.

Yes. We offer exchanges through gift cards, allowing you to choose another product of equal value once your return is completed.

You can reach us

• Email : support@watchcollectionist.com
• Contact form
• Online chat

All Watch Collectionist products come with comprehensive warranty protection:

• Watch Winders (Premium Collection): 5-year manufacturer's warranty
• Watch Winders (Luxury Collection): 10-year extended warranty
• Watch Boxes & Cases: 5-year manufacturer's warranty
• Watch Rolls & Accessories: 5-year manufacturer's warranty

This demonstrates our confidence in the exceptional quality and durability of our products. Your investment is protected for years to come.

While most luxury brands offer only 2 years of coverage at double our price, we stand behind our craftsmanship for minimum 5 full years because we build products that last.

Our Luxury Winders feature premium Swiss motors and our proprietary SilentCalibre™ mechanism, engineered to last decades of continuous operation. 

The 10-year warranty (vs. 5 years for standard models and other products) reflects this superior construction with continuously moving parts. It's also 5x longer than competitors at half the price.

Our warranty covers all manufacturing defects and functional issues:

For Watch Winders: 
✓ Motor malfunction or failure
✓ Rotation mechanism defects
✓ Electronic circuit issues
✓ Control panel failures
✓ LED lighting defects
✓ Watch cushion/pillow defects

For Watch Boxes, Cases & Rolls: 
✓ Lock and hinge mechanisms
✓ Watch holder arms/pillows
✓ Interior lining defects
✓ Structural integrity issues
✓ Zipper failures (watch rolls)
✓ Closure mechanisms

What's NOT covered: 
✗ Damage from misuse or accidents
✗ Normal wear and tear (scratches, surface fading)
✗ Unauthorized modifications
✗ Water damage or exposure to extreme conditions

We've made it incredibly simple:

Step 1: Contact us at support@watchcollectionist.com with:

• Your order number or Name
• Photos/video of the issue
• Brief description

Step 2: We respond within 24 hours (usually within 2 hours)

Step 3: We email you a prepaid return label

Step 4: Ship the product back (no cost to you)

Step 5: We repair or replace within 7 business days

Step 6: Express shipping back to you (no cost)

Total turnaround: Typically 10-14 days door-to-door.

No, we cover everything:

✓ Return shipping label (prepaid)
✓ Repair or replacement (free)
✓ Express return shipping (free)

You pay £0 for warranty service. We handle all logistics and costs.

The only exception: damage caused by misuse or accidents (outside warranty coverage).

We guarantee 7-day turnaround from the moment we receive your product:

• Day 1-2: Quality inspection and diagnosis 
• Day 3-5: Repair or replacement preparation 
• Day 6-7: Quality testing and express dispatch

Total door-to-door time: 10-14 days including shipping both ways.

Urgent situation? 
Contact us, we often expedite cases where customers have time-sensitive needs.

No registration required. Your warranty activates automatically at purchase.

We link your warranty to:

• Your order number or Name
• Your email address
• Purchase date in our system

Simply keep your order confirmation email. That's your proof of purchase and warranty certificate.

Lost your order details? 
Email us at support@watchcollectionist.com with your name and shipping address we'll find your order.

A winder keeps your automatic watch moving when it is not worn, thus preventing it from stopping.

It also preserves internal oils and ensures optimal precision of the mechanism.

Developed in accordance with the standards of luxury watchmaking,
our winders guarantee complete silence even during continuous operation.

This performance comes from our proprietary SilentCalibre™ mechanism
combining Swiss motors, multi-layer acoustic insulation, and perfectly
balanced rotation.

Their premium construction ensures absolute reliability for your
exceptional timepieces.

No, a watch winder does not damage your watch – quite the opposite, in fact.

Our watch winders are designed to preserve the mechanics of your automatic watches by keeping them moving at precise intervals, just as if you were wearing them on your wrist.

Thanks to their programmed rotation cycles, our watch winders reduce wear and tear caused by frequent restarts, ensuring even distribution of movement while keeping your watch ready to wear at all times.

Each model can be configured according to the number of rotations per day and the direction of rotation to perfectly suit your watch's calibre.

Yes, we offer several models of winders that can accommodate several watches.

Each product sheet specifies the exact capacity (1, 2, 4, or 6 watches depending on the model).

Our multi-slot winders are designed to operate independently, allowing each watch to be reassembled according to its own needs (including direction and rotations per day).

If you have a collection of automatic watches, this is the ideal solution to keep them ready to be worn at any time, without having to reassemble them manually.

Yes, our winders have universal compatibility thanks to our "Easy Adjust™️" technology.

• A watch box is ideal for elegant storage at home.
• A watch roll is more compact and designed for safe transport.

Discover the watch boxes

Discover the watch rolls

We favor high-end materials: high-end genuine leather, noble wood and soft velvet interior to protect your watches from scratches and shocks.

A soft cloth is enough for exterior cleaning. For the velvet interior, use a soft brush or a low-power vacuum cleaner.