Refund policy

At Watch Collectionist, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the following policy to understand your options for returns, exchanges, and refunds.

Return Window and Eligibility

Returns are accepted within 100 days of delivery, provided the following conditions are met:

Items must be new, unused, and returned in their original packaging
All original accessories, manuals, and packaging must be included
Returns are accepted for both defective and non-defective products
Customers must contact us at support@watchcollectionist.com to request return authorization and instructions before returning any item

Product Condition

Only new products are eligible for returns and exchanges
Products that show signs of use, wear, or damage after delivery are not eligible

Damaged or Defective Items

If your order arrives damaged or defective, please notify us and include the following details:

Your order number
Clear photographs of the product and its packaging
A brief description of the issue

Based on the situation, we will arrange a replacement, exchange, or full refund.

Refund Process

Once we receive and inspect your returned item, you will be notified via email regarding the approval or rejection of your refund.

If approved:

Refunds will be processed to your original method of payment
Refund processing time is up to 10 business days
A confirmation email will be sent once the refund has been issued

Late or Missing Refunds

If you have not received your refund:

Recheck your bank or payment account
Contact your bank or credit card provider, as processing times may vary
If the issue persists, contact us at support@watchcollectionist.com

Non-Returnable Items

We do not accept returns under the following conditions:

Items returned in used or worn condition
Products returned after the 100-day return window
Items sent back without prior authorization

Exchanges

We accept exchanges within the 100-day return window, subject to the following:

Items must meet all return eligibility conditions
Exchanges are subject to product availability
Customers are advised to carefully review product details before placing an order

Return Address

4013, 1007 N Orange St.,
4th Floor, Wilmington, DE 19801
New Castle County, United States

Method & Fees

Return method: By mail
Return label: Download and print
Restocking fee: No cost
Return shipping cost: Free
Refund period: 10 business days after inspection

Cancellation Policy

You may cancel your order before it has been processed or shipped.
Once an order has been shipped, it must follow the standard return process outlined above.

Contact Us:

Store Name: Watch Collectionist
Registered Business Name: FRENCH LAB WORLD LLC
Employer Identification Number (EIN): 61-2253095
Business Address: 4013, 1007 N Orange St., 4th Floor, Wilmington, DE 19801, New Castle County, United States
Email: support@watchcollectionist.com
Phone Number: +1 307-269-6321
Customer Support Hours: 9:00 am to 5:00 pm Between Monday to Friday
Timezone: (GMT-05:00) Eastern Standard Time (New York)